PFH Technology are looking for a Deskside Support Engineer to join our client's growing team in Belfast.
Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.
This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team.
The role: Providing 2nd level Deskside support onsite Monitor and manage Deskside ticket queues Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating.
Effectively diagnosis & troubleshooting of customer devices (Win10\Office 365) Build and re-image customer devices through SCCM.
Troubleshooting hardware /software/ network connectivity issues.
Management of local customer assets Determine proper escalation path for non-resolved issues.
Participate in and contribute to a dynamic IT team.
Provide ah-hoc support for on-going projects at the request of your manager Skills & Attributes; Minimum of 2 years' experience in deskside support in a corporate IT environment.
Technical certifications in IT desirable.
Strong Window deskside support experience - supporting Windows 10.
Strong knowledge of MS Office/Teams/SharePoint/Bitlocker.
PC / Laptop hardware configuration and troubleshooting.
AD / TCP/IP Network knowledge.
The ability to work on your own initiative and be a self-starter.
Proven planning and organisational skills.
Exceptional problem solving and troubleshooting skills.
The willingness and ability to work co-operatively with others as part of a team.
Good interpersonal and communication skills.
Customer focused with excellent telephone manner.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.
We have unrivalled vendor relationships.
We can procure, design, deploy and support all your ICT needs.
Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.
We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.