Job Title: IT Delivery EngineerLocation: Bridgend, South WalesSalary: £28,000 – £37,000 Per AnnumJob Type: Full time, PermanentWorking Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am – 6pmFlotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.With 8 regional offices, we support our customers both remotely and onsite through our service desk.
As a cloud-focused IT business, we are always striving to be innovative.
Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart.
We are deeply committed to delivering the best customer service.About the Role:We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team.You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more.In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and Windows Servers.Job Responsibilities: Setup and Installation of new Workstations laptop devices.Setup and installation of new Microsoft server environmentsFull implementation of Prem based server to cloud technology migrations, specifically Microsoft 365.Responsible for giving world-class service at all timesHands-on technical troubleshooting, resolution of incidents and change requests.Creating and maintaining detailed project documentation, including technical specifications and user guides.
Job Experience Required: A positive attitude with a can do approach to everything!Excellent communication skillsGreat telephone mannerA team player with Strong leadership skillsPrevious experience in an IT Service Desk management or leadership roleStrong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud productsExperience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groupsExperience with Sharepoint migration and managementExperienced at building and maintaining end-user computer systemsExperience in using IT Service Management softwareBe user-focused and understand and identify user needsBe commercially aware, including cost analysis and budget preparationKnowledge of Cyber Security technologiesAn understanding of network technologies (LAN, WAN, Wi-Fi)Excellent organisational skills and the ability to prioritise work effectivelyExcellent external client liaison skillsAbility to prioritise personal and team workloadFull UK Driving Licence Renumeration and Benefits: Basic Salary of £28,000-£37,000Senior Staff Share Equity SchemeNew customer referral incentiveOnsite Parking21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please Note:Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK in order to be considered.