Are you excited about technology and ready to dive into the world of IT?
Join Total Distribution With over 25 years of experience in supporting business through a wide range of IT services, Total Distribution is the ideal choice for your IT solutions and consultancy requirements.
During this time you will work towards your Level 3 Information Communications Technician Apprenticeshipall while being fully supported by the expert team at Baltic Apprenticeships.
A Typical Day in the Job: Handle incoming calls and manage support tickets via the internal system.
Provide technical support remotely or on-site, utilising our help desk software.
Troubleshoot IT issues using tools like Task Manager, Command Prompt, PowerShell, and Dato RMM.
Configure, install, and upgrade hardware, including routers and firewalls, both physically and virtually.
Perform regular system maintenance, including managing daily backups.
Prepare new devices (laptops, desktops, mobile phones) for customer use, ensuring theyre fully set up and ready to go.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits: Salary : £17,000 per annum Hours : Monday to Friday, 9:00 am 5:30 pm Holiday : 28 days holiday (including bank holidays) plus additional paid leave for each year of service, up to 5 extra days.
Desired Qualities, Skills and Knowledge: A genuine interest in technology and IT systems A strong desire to succeed and progress in a technical career Basic knowledge of Windows and Microsoft Office software Excellent communication skills, whether its through email, phone, or face-to-face The ability to prioritise tasks effectively and manage competing deadlines A team-oriented approach but also the ability to work independently Adaptability and a calm demeanor under pressure A willingness to continually learn and develop Grade 4 in Maths and 5 in English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effectiveIT Support Technician.
Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage.
The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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