Atlas SEO is a digital marketing agency that specialises in high-end link building and content production.The company was founded in January 2020 and we have enjoyed excellent growth since.
We currently have 37 people in our offices, and are undergoing a major period of expansion.As a fast-expanding and relatively young company, we're looking for individuals who have drive and would be interested in working their way up in a company with new opportunities constantly arising!Provide onsite and remote support to ensure effective and efficient incident responseLog end-user issues and service fulfillment requests using the Jira Service Desk systemCollaborate with the global IT Team and departments to implement IT projects and initiativesCreation / Deactivation of user accounts for new employees, including email, network, and application accessEnsure that new employees have the necessary hardware and software licenses.
Retrieve company-owned equipment from departing employeesMaintain an Inventory of IT Assets and manage software licenses to ensure complianceSet up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS and Linux)Ensure operating systems and office applications are regularly updated with latest security and functionality updates, according to the organisational patch cycle policyEnsure that service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated and followedEnsure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organisational IT security policies and industry best practicesEnsure that security tools are regularly updated with the latest security patches and definitionsAssisting in purchasing Hardware and Software according to requirementsWork with vendors and service providers to resolve issues and procure IT servicesEnforce security policies and procedures to protect the organisation's data and systemsKeep abreast of emerging security threats and technologies to adapt security tools and strategies accordinglyConduct induction and other IT-related training sessions for company users when requiredManage and maintain all company project management tools such as Atlassian and AsanaEssential requirementsExcellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and LinuxWorking knowledge and experience to maintain and troubleshoot the following:Active Directory (Users and Asset Management)Group Policy ObjectsDesktop and Server HardwareG Suite Apps (Mail, Google Drive, etc..)Atlassian (Jira Service Desk, Confluence and Insights)Video Conferencing Systems based on ZoomFavourable skillsWorking knowledge of Azure AD and O365Experience with JAMF (Enterprise management software for Apple Devices)Ability to perform day-to-day operational tasks for the following:Network switches and routersWireless access network setupsExperience in Virtualization (Hyper-V or Vmware)Working knowledge of Backup Solutions such as Veeam or AltaroAbility to follow the ITIL processes below:Problem ManagementIncident ManagementChange ManagementService Asset and Configuration ManagementCertifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA)Who you areAn awesome team player with a positive attitudeExcellent people communication skillsA quick learner, able to rapidly adapt to a dynamic business environmentAble to take on true challenges and turn them into useful opportunitiesImpeccable attention to detailCan understand and follow IT operations processes to the highest level of detailBenefits25 days holiday + Bank Holidays + Christmas break per annum24/7 mental health professional telephone support, and limited face-to-face counselling sessionsOccasional company meals and tripsComfy FridaysEarly Friday finishFlexible start hoursThis is not a remote role.