If you are looking for a company where you can personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view, consider working at Labcorp as an Investigator Support Coordinator.The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact.
The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.
The coordinator will provide results to site staff by telephone or fax.In more details, you will be… Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delaysUpdating the database with appropriate information and informing personnel of additional testing needs.Supporting sites and sponsor with project related questions via phone and emailEffective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)Assisting and supporting in the implementation of global processes and proceduresTracking and reporting metrics as determined by management in the agreed timelinesDocumenting all service failures, resolving, and escalating to management when appropriate resolution is incompleteActing as a liaison for both internal and external clientsCommunicating investigator site needs when new policies or procedures are discussedInstilling a culture where patient safety is top priorityPromptly address patient safety issues and escalates as needed for resolutionEnsuring the investigator's needs are explored prior to implementation of new processes and proceduresNote: Saturday shift required once every 2 months.Thrive personally and professionally at Labcorp Working at Labcorp, you'll continue to grow in our learning-based culture so you'll know how to expertly respond and adapt as the industry continues to evolve.
Here, you'll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people's life.
In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment.
What we're looking for Investigator Support Coordinators are the most successful at Labcorp with: Minimum high school degree, preferably a Bachelor degreeFirst experience in Customer service is a must Experience in the pharmaceutical or medical industry is an advantageSelf-motivated with strong verbal skillsAttention to detail and good organizational skillsTeam player with an ability to work independentlyAbility to handle multiple tasks and multiple distractions while maintaining a professional mannerFluency in English + fluency in German and/or Russian and/or Arabic and/or Greek and/or Italian.Able to work from 10AM to 7PM or other hours if requiredAdaptability skillsGet to know Labcorp At Labcorp, we believe in the power of science to change lives.
We are a leading global life sciences company that delivers answers for crucial health questions.
Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.
Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people's lives.
Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.For more information about how we collect and store your personal data, please see our Privacy Statement.