Intervention Capture Handler Manchester/Chelmsford The Company My client is a leading and expanding motor insurance group who are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently recruiting for their Intervention team Duties: To pro-actively triage intervention leads from a range of sources that may be suitable to be captured within our intervention scheme Where appropriate exhaust lines of enquiry to establish telephone contact with the non fault claimants and establish their vehicle damage and mobility needs Determining the best route of settlement taking into consideration the customers needs, economics and vehicle down time.
The ability to find alternative outcomes if issues arise Where contact is made with claimants explain the range of services offered and use objection handling skills as appropriate Where services are accepted by the claimant manage the fulfilment of the required services to conclusion including exploring alternative settlements such as cash outs for damage and mobility Establish any other aspect of loss and handle those aspects to conclusion within the team To accurately validate vehicle and identity documents Raise accurate payments to claimants Manage multiple workflows for the different stages in the claimants claim journey to SLA Maintain accurate housekeeping on external and internal systems Build good relationships with claimants, suppliers and internal stakeholders Work within a team in a fast paced environment Working to targets and goals Understand the SLA's and KPI's of the department and ensure adherence to these standards.
To work closely with colleagues within the company to deliver consistently high levels of service To support and adhere to the company's values and policies in a professional manner To ensure quality, service standards and productivity levels are maintained to a high standard To undertake projects and to be able to deliver within agreed timescales Skills: Must be confident in the use of the telephone and have solid call management and rapport building skills A good understanding of claims process, intervention and credit hire Be capable of following internal guidelines to ensure records are well maintained.
Excellent organizational skills Capable of producing accurate and high quality documents and correspondence Be capable of working as part of a team and as an individual Excellent Microsoft skills Have Strong work ethic Professional