Title: International Customer Service Hours: 30 hours per week 6hrs per day Contract: 12 Month Maternity Cover Location: Cheadle, SK8 Role and responsibilities: Work within a busy export customer service team dealing with a high volume of customer enquiries and orders via email.
Take full ownership of customer orders from start to finish.
Check stock availability, enter orders accurately on the system, inform customer of any potential issues with supply, invoice in a timely manner when order has dispatched.
Facilitate strong relationships with suppliers, vineyards, and producers and ensure they understand what we require from them to deliver our promises to our customers.
Maintain relationships with existing customers and establish relationships with new customers.
Ensure correct export documentation is supplied for customs clearance.
Work closely with the sales team to ensure you understand their customers in depth.
Support sales team where required so that they are free to actively pursue selling opportunities.
Work cross functionally with other departments within the business especially finance to ensure pricing / invoicing claims and credits are resolved quickly to reduce the impact on possible outstanding debt.
Maintain customer pricing databases in the system.
Be on hand to help with organising and shipping samples via courier.
Produce relevant documentation.
Candidate requirements: Exceptional customer service skills.
An excellent telephone manner and be confident to pick up the phone and talk through issues when email is not timely or appropriate.
Excellent communication skills including the ability to write and speak articulately, understanding that many of our supply partners speak English as a second language.
Outstanding attention to detail.
Ability to multitask and be able to absorb information via different channels.
Strong admin skills.
Thrive as part of a team but also be able to work proactively on your own initiative.
A problem solver: provide solutions and prevent reoccurrence.
Determination with a 'can do' mindset.
Willingness to go the extra mile.
Good organisation skills.
Ability to prioritise workload and work under pressure.
Computer literate with good Microsoft Office Skills.
Willingness to embrace change and learn new skills.
Commercially focused.
Background in export desirable but not essential.
Languages essential (ideally French)