Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.
The Role & Responsibilities Due to an internal promotion, we are currently looking to appoint an Internal Sales Support Executive to join our busy Real Estate team. This is an ideal opportunity for an individual looking for a foot in the door into a Banking environment. As part of the real estate sales desk you will support customers and brokers by ensuring they are serviced quickly and efficiently via telephone, routing calls to the correct underwriter, completions officer or other business area.
You will be responsible for:
Demonstrating superior customer service during communication with customers and colleagues either by phone, correspondence and/or one-on-one meetings. Dealing with basic queries from brokers regarding application status. Complying with FCA, KYC, AML & CCA regulations. Complying with 1st line controls by following processes, procedures and policies. Communicating and escalating potential issues/risks in a prompt and effective manner. The Person The successful candidate will be:
Customer focused and able to demonstrate an excellent telephone manner. Computer literate (good knowledge of MS Office suite – Excel, Word). Enthusiastic and have a "can do" attitude. Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment. Free access to Headspace, a mindfulness & meditation digital health app. Free access to Peppy digital health app that offers personalised support through fertility treatment, becoming a parent or menopause. EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health. Cycle to work scheme. Discounts on gym membership. Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.
Minimum of 27 days holiday per year. Option to buy or sell holiday days through our flexi-holiday scheme. Discounts on gym membership nationwide. Access to discounts on a range of high street and online brands. Community support and charitable giving. Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success. Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done. #J-18808-Ljbffr