Internal Sales

Escape Recruitment Services Commercial Division are currently recruiting for our client, a successful and continually growing SME organisation based in Fife; they have an excellent opportunity for an Internal Sales to join them on a permanent basis.
Based within a small but busy team and reporting to the Sales Director, this role will be based fully on site.
Responsibilities Include Handling incoming UK and International sales via telephone call.
Responding to written sales enquires received via email, website and online platforms.
Providing and following up on quotes for bulk B2B sales.
Managing queries sent via social media accounts.
Providing product technical information to customers.
Resolving any customer issues and complaints.
Updating the CRM system.
Liaising with internal sales support and logistics teams to ensure order fulfilment.
Identifying gaps in the market and targeting new clients &/or distributors.
Background Required Previous experience of working in a similar B2B internal/external sales role.
Comfortable working with technical specification and products.
Exceptional customer service experience, able to build strong relationships.
Ability to work as part of a small team, supporting with varied tasks as required depending on the needs of colleagues and business.
Confident IT skills, this should include MS Excel and CRM database systems.
Self-motivated and able to use your initiative to complete tasks.