Internal Mpft Only - Business Support Officer

Job summary The post holder will establish and maintain a business support infrastructure necessary to assist the Operational Managers and Leads in meeting the LAP objectives and targets.
This will include the development of systems and processes to monitor performance.To analyse reports and extract data from all report formats for all agreed outcome measures (Quantity & Quality) and feed this back to General Manager, Operational Manager and Leads as a monthly report and in a format that can be used within services & teams for planning, monitoring and supervision purposes.Required to have the authority/ability to approach individual staff and highlight performance issues and request action.
To escalate poor performance or compliance as necessary to the Operational Lead or Manager with a requirement to further escalate if deemed necessary to the General Manager.To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.
Including developing new BI dashboards with the MPFT performance team where needed.
Main duties of the job Main duties and responsibilities 1.
Request information and activity reports that are required on behalf of the General Manager, Operational Managers & Leads including call handling statistics, data timeliness, data quality, contract monitoring reports, waiting times, rescheduled and cancelled visits etc.
2.
Provide a central point of contact to respond to/resolve any queries on behalf of General Manager and Operational Managers/Leads where appropriate in relation to all outcome measures.
3.
To lead the LAP call handling team, providing direction, supervision and support, escalating where appropriate.
4.
Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by the Operational Managers and Leads 5.
Process staff change forms and relevant letters; data amendment forms; termination forms and general HR information 6.
Support and participate in the monthly North P&Q Meeting and LAP team meetings providing updates on the LAP call handling service.
7.
Contribute to a robust and strong cohesive quality and performance framework, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.
8.
Responsible for liaising with Corporate / Support Services to obtain data / performance reports activity reports, workforce and training data, financial information.
About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progressionExcellent NHS Pension schemeGenerous maternity, paternity and adoption leaveOptions for flexible workingUp to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leaveExtensive Health and Wellbeing support and resourcesIf you work in our community teams, we pay for your time travelling between patientsLease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rateSalary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business ratesSalary sacrifice bikes up to £2kFree car parking at all trust sitesFree flu vaccinations every yearCitizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more.
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.Please note, we may be required to close this vacancy early if we receive a high volume of applications Job description Job responsibilities 9.
Provide regular monthly Service/Team updates to General Manager and Operational Managers/Leads.
10.
Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc.
11.
To be available for regular supervision by the Operational Manager.
12.
Undertake regular 1:1 supervision sessions with identified call handling staff as directed by the Operational Manager or Lead and report any training issues and needs.
13.
To deliver appropriate training to staff and support induction for new member of staff and produce appropriate training plans/s for the role.
14.
Be accessible wherever possible at all times within core working hours.
Decisions and judgements 15.
Autonomy to provide a comprehensive business support infrastructure for the General Manager and Operational Managers/Leads in extracting and analysing reports and data for all LAP outcome measures (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning.
16.
Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports to the operational lead as necessary.
17.
To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats.
18.
Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis.
This includes sensitive information contained within clinical documentation.
19.
Assist the General Manager, Operational Managers & Leads with monthly Nominal Roll, leave and expense returns as required providing reports as necessary.
20.
To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Operational Manager or Lead.
21. Review Risk Register on a regular basis in line with local guidance.
22.
Collect and store information that will provide evidence of compliance with CQC standards.
23.
Contribute to local policy and suggest changes to improve service or protocols.
24.
To undertake other duties as may be required suitable to the banding of the post.
Physical demands of the job 25.
There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time either, at a computer desk, in meetings or while driving.
26.
Requirement to concentrate for long periods of time working on reports such as the deep dive report for KPIs.
Post holder would be required to maintain concentration with interruptions on a regular basis.
27.
The post holder will have the ability to travel across trust sites as required.
Person Specification Qualifications Essential NVQ Level 3 Business Administration (or equivalent level of experience or education) Desirable BTEC Diploma in Business Administration (Level 1) Experience Essential Significant experience in administration duties, including call handling and customer service Desirable Experience in the NHS