Internal Communications Manager

Job summary We're looking for an experienced internal communications professional to join our team on a fixed term contract/secondment basis until 31 October 2025 (maternity cover).You'll be part of a team who are passionate about internal communications, dedicated to providing high quality, relevant, engaging and timely content to our 13,000+ staff members.
Main duties of the job Developing, leading and evaluating internal communications campaigns, projects and channels - supporting the delivery of CUH's communications strategy and the Trust strategy and priorities.Developing the Trust's reputation with its staff through effective two-way communication and engaging content.
About us Our TrustCambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge.
With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners.
Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.
CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves.
We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
We want to ensure our people are truly representative of all the communities that we serve.
We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.This vacancy will close at midnight on 3rd December 2024Interviews are due to be held on 12th December 2024Benefits to youAt Cambridge University Hospitals, we want to do all we can to support good working days.
We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
We also subsidise the cost of parking on site for eligible staff.On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
Recently we launched the first of our staff pod break spaces.
Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
Just one of the ways we are working hard to support good working days at CUH.CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.
Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.Please note if you would like to discuss the required hours of this role further, you should approach the contact given.
In some cases, alternative working hours will be considered.We welcome applications from the Armed Forces.
Person Specification Qualifications Essential Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent.
Evidence of continuous professional development Desirable Either an under-graduate or post-graduate qualification in journalism, marketing, public relations or related field.
Member of the Chartered Institute of Marketing or Public Relations.
A post-graduate period of training in internal communications.
Experience Essential Significant experience of leading successful internal and/or external campaigns and projects linked to an organisation's strategic aims and priorities.
Experience of managing internal communications channels for large audiences in a complex organisation.
Experience of developing and editing content for websites and other digital channels.
Experience of developing communications plans for major projects including stakeholder mapping exercises and message development.
Experience of finding successful and positive solutions to complex communications challenges using the latest best practice.
Developing, implementing, measuring and evaluating high-level strategies and detailed communications plans.
Experience of managing or supervising employees, setting standards and encouraging excellent performance.
Experience of setting and managing campaign budgets and ensuring measurable return on investment.
Desirable Experience of developing innovative digital channels for hard to reach audiences.
Knowledge Essential Knowledge and understanding of health policies and the wider context in which the Trust operates.
Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation.
Knowledge of the techniques of stakeholder mapping, measurement and evaluation.
How databases can be used to manage customer relationships.
Skills Essential The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing.
Able to produce very high quality written copy for published materials.
Ability to take the lead on projects involving Trust staff at all levels.
Able to persuade and influence senior decision makers and develop highly effective working relationships with colleagues in a wide range of departments.
Able to plan complex multi-stakeholder communications projects and monitor their successful delivery with a high degree of attention to detail.
Able to cope and function effectively when working in a demanding environment.
Ability to act with tact and diplomacy.
Flexibility in handling a wide range of projects managed to tight deadlines.
Flexible, creative, self-starter, focused.
Organised and able to meet tight deadlines.
Able to respond to a changing pattern of demand at work which can be unpredictable and unplanned requiring constant shifts of priority.
Committed to improving the level of service to all Trust staff, patients and communities.
Desirable Political skills and knowledge of public sector issues including those surrounding the NHS.
Additional Requirements Essential The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.