We are seeking an experienced Interim Operations Manager to oversee the daily operations of our laboratory testing business.
The successful candidate will be responsible for ensuring the efficient and smooth functioning of all operational processes, from case management to resource allocation, while maintaining the highest standards of quality and compliance.
This is a temporary role designed to fill a gap in leadership and help drive operational efficiency during a period of transition.
The Interim Operations Manager will work closely with senior leadership to ensure continuity in operations and support the ongoing growth and development of the business.
Key Responsibilities: Operational Oversight: Manage day-to-day operations across multiple forensic testing teams, ensuring all projects are executed on time, within budget, and in compliance with relevant regulations and quality standards.
Process Improvement: Identify inefficiencies within current workflows and implement process improvements to enhance the quality, speed, and cost-effectiveness of forensic testing services.
Team Management: Lead, motivate, and support the operational team, ensuring alignment with organisational goals.
Provide direction and guidance to staff to achieve KPIs and deliverables.
Resource Allocation: Oversee staffing, scheduling, and resource management to meet demand fluctuations and ensure all projects are adequately staffed and equipped.
Compliance and Quality Assurance: Maintain compliance with industry standards, including regulatory and accreditation requirements.
Ensure all testing processes are validated, and internal audits are conducted regularly.
Client Communication: Maintain strong relationships with key stakeholders, including clients and external partners.
Serve as the point of contact for operational issues and ensure client satisfaction through effective service delivery.
Reporting and Analysis: Provide regular updates and reports to senior leadership on operational performance, key metrics, and project statuses.
Analyze operational data to identify trends and areas for improvement.
Change Management: Support any strategic changes or transitions within the organization, ensuring minimal disruption to operations.