Information Technology Support Specialist

Job Title: 2nd Line Support Engineer Location: Dudley, UK
Salary: Up to £32,000 per annum
About the Role: Chapman Tate Associates are excited to partner with a leading Managed Service Provider (MSP) in Dudley to find a talented 2nd Line Support Engineer.
If you have a passion for technology and a knack for problem-solving, this could be the perfect opportunity for you!

Key Responsibilities: Provide 2nd line support for a range of IT issues.
Manage and troubleshoot Microsoft 365, Azure, and Active Directory environments.
Assist with networking tasks, including configuration and maintenance.
Collaborate with the 1st line support team to ensure seamless issue resolution.
Maintain detailed documentation of support activities and solutions.
Key Skills and Experience: Proven experience in a 2nd line support role.
Strong knowledge of Microsoft 365, Azure, and Active Directory.
Basic networking skills (e.g., TCP/IP, DNS, DHCP).
Excellent problem-solving abilities and attention to detail.
Strong communication skills and the ability to work well in a team.
Benefits: Competitive salary up to £32,000 per annum.
Opportunity to work with a dynamic and supportive team.
Continuous professional development and training opportunities.
Flexible working environment.