Job Description: Technical Support Specialist Location: Cardiff (Hybrid Working) Job Type: Full Time Position Overview: We are seeking a highly skilled Technical Support Specialist with 5-7 years of experience in support roles for a longstanding client of ours.
The ideal candidate will demonstrate autonomy in problem-solving and technical implementations, along with a solid understanding of various technologies, particularly within the Microsoft 365 tech stack.
This role requires strong customer service skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities: Provide technical support and implementation services for Microsoft 365 technologies, including Defender for Endpoint, Intune, Purview (desirable), Exchange, SharePoint, Teams, and Entra ID.
Support and deploy network and wireless infrastructure using well-known vendors such as Cisco, Fortinet, Extreme, Ubiquiti, and Ruckus.
Manage on-premise and cloud server infrastructure deployments, utilizing technologies such as Azure, AWS, VMWare, Nutanix, Windows, and Linux.
Support and manage phone systems, both on-premise and cloud-based, including Cisco Call Manager, 8x8, and Teams Calling.
Provide strong desktop and mobile device management support, demonstrating expertise in MDM products and configurations, particularly Intune policies.
Occasionally visit customer sites to deliver support and enhance client relationships.
Lead technical issues and implementations with minimal team support, taking ownership of projects from start to finish.
Propose new ideas for internal improvements and make suggestions to customers for environment optimization.
Stay informed about cyber security standards and processes, including Cyber Essentials and ISO27001.
Qualifications: 5-7 years of experience in technical support roles.
Proven experience with the Microsoft 365 tech stack.
Strong customer service skills, with the ability to communicate effectively over the phone and in meetings.
Experience with network and wireless infrastructure deployment.
Familiarity with on-premise and cloud server technologies.
Exposure to phone systems and MDM products.
Ability to work independently and lead technical initiatives.
Cybersecurity certifications and knowledge of relevant processes are a plus.
Relevant qualifications such as Cisco CCNA, MCSA, MS SC-200, N+, S+, and MS Fundamentals are preferred.
If you are a proactive and skilled Technical Support Specialist looking to make an impact in a dynamic environment, we encourage you to apply.