IT Field Engineer – Swindon Area £24,000 - £30,000Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.
With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.We are now looking for a IT Field Engineer to join our world class company.
Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority.Computeam is passionate about our mission to improve education outcomes using technology and we've been voted one of the Top 5 Mid Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector.
We're therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.What are the main duties for this role?On and offsite trouble shooting for a regular portfolio of school clients of around 5-10 schools.Providing technical support in a deadline heavy environment (early morning trouble shooting essential).Trouble shoot a range of issues relating to networks, account management, hardware, printing, CCTV and school management systems.Collaboration with our brilliant team of Project Managers to share knowledge of school technical infrastructures and systemsWhat skills will you need to be successful in this role?Be able to develop great working relationships with all members in the school settingBe able to talk in non-technical terms to fully support clients with their IT use and engagementHave around 3 years' in role experience in IT support or consultancy services, ideally in the Education or Public SectorsWorking knowledge of firewalls, Windows AD, Azure AD, MS Intune device managementMS Office 365, Teams, SharePoint, OneDriveMS Server build knowledge and hands on experience, 2016 – 2019Working knowledge of LAN & or WAN technologiesBeneficial to have: VMWare, Hyper-V, Google Workspace for Education,Beneficial Qualifications: Networking – i.E.
CompTIA, Microsoft, Cisco CCNA/CCNPJoining ComputeamWe have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients.
We believe in rewarding our staff and sharing in Computeam's success.Our values:Passion – truly engage with our aim and use that to provide the best service you can in your rolePurpose – make your actions purposeful and positivePeople – collaborate with the team to support and develop on a peer to peer basisProud – demonstrate pride in the role you are doing and how this will impact better outcomes in educationJust some of our Company Benefits include:Annual Profit Share scheme (after 12 months)Employer Pension ContributionsEmployee Assistance PlanLaptop and Mobile PhoneHoliday entitlement starting at 22 days increasing with length of serviceAdditional Birthday leaveHoliday buy and SellVolunteer leaveCompany Carbon footprint offset with EcologiCycle to work schemeSalary sacrifice EV car schemeCompany events & charity fundraising opportunitiesFunded professional training and access to our inhouse training platformSalary & Expenses: Computeam Pay ScaleGrade 3: IT Field Engineer – Desk & Field Based, 2nd Line£24,000 - £30,000 per annum (full time)Mileage expenses reimbursement (own car essential and full driving licence)Laptop and phoneWork uniform polo shirt & fleeceWhat are the working arrangements?Hours: 40 per week between 8am and 5.30pmDays: Monday – Friday onlyWhere: Mostly on site at schools and some work from homeJob Types: Full-time, PermanentPay: £24,000.00-£30,000.00 per yearBenefits:Additional leaveCompany eventsCompany pensionHealth & wellbeing programmeProfit sharingReferral programmeWork from homeSchedule:Monday to FridayExperience:Technical Support Occupations: 3 years (required)Licence/Certification:UK Driving Licence (required)Willingness to travel:75% (required)Work Location: In person