In this role, you will be required to give guidance, support, and information to households in crisis using your skills to individuals with benefits advice, housing advice, energy & water schemes and more.
Communication skills are vital for this position, both written and verbal.
Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.
You will have experience in supporting others preferably in delivering welfare focused interventions and have knowledge of grant funding available sources.
You will be highly proficient in the use of IT, specifically Microsoft applications.
You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.
Deliver a professional and responsive service Advise clients on available benefit claims and potential grants available To support on housing issues To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service Keep all records confidential, safe, and accessible for future retrieval Non-judgmental approach Other duties and responsibilities Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service Abide by health and safety guidelines and share responsibility for own safety and that of colleagues Comply with all information assurance guidelines What do we expect of you?
Ability to interpret information to be able to make decisions Knowledge of domestic energy and affordable warmth issues would be an advantage Knowledge of the housing sector Knowledge of the benefit system The ability to show empathy Active listening skills To be able to adapt to different customer circumstances Excellent attention to detail and highly organised Excellent IT skills and experience of commonly used packages Excellent customer service skills and ability to manage difficult conversations Ability to work on own initiative, prioritise own work, meet deadlines Good interpersonal skills and communication skills To be flexible and reliable Have great time management Professional development Keep up to date with legislation, case law, policies, and procedures relevant to post Attend relevant internal and external meetings as agreed Be aware of own learning needs What can you expect of us?
A friendly and flexible culture A growing organisation A drive for continuous improvement Entitlement to work in the UK A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the relevant provisions.
You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.
Diversity Monitoring We recognise the positive value of diversity, promotes equality and challenges discrimination.
We welcome and encourage job applications from people of all backgrounds.
Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people.
To do this, we would like to know about the diversity profile of people who apply.
The information is given in confidence for monitoring purposes only.
Shortlisting outcomes Some positions may require additional assessments (practical task/test).
Criminal convictions Anyone who applies, will be asked to disclose details of unspent convictions during the process.
Having a criminal record will not necessarily bar you, much will depend on the type of job you have applied for and the circumstances of your offence.
Disclosure and Barring Service (DBS) checks are requested where proportionate and relevant to the post concerned Job Types: Full-time, Part-time, Permanent Pay: From £25,000.00 per year Expected hours: 37.5 per week Benefits: Additional leave Canteen Casual dress Company events Employee mentoring programme Flexitime Free fitness classes Free parking Gym membership Health & wellbeing programme On-site parking Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person TPBN1_UKTJ