Job Description Summary:Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals.
Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.
Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team.
Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.Essential Duties and Responsibilities:Develops product content for one or more software productsWrites content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correctTakes occasional guidance from the manager or team lead to write new content or update existing contentIndependently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technologyIdentifies and recommends improvements to style guides and processesWith support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional helpExhibits an understanding of the products, industry, and business domainWorks closely with an editor on content deliverables; uses assigned checklists to perform self-editsTests all content in an installed, pre-release version of the products.Required Qualifications: Bachelor's degree in Technical Communication, Journalism, English, or a technical discipline2+ years of experience in working as an Information DeveloperFluency in plain English, minimalism, and structured authoringAbility to quickly learn new tools and technologiesPassion for enhancing the product experienceSelf-motivated, detail-oriented team-player with excellent time-management and organizational skillsProven ability to meet strict deadlines, prioritize work, and manage multiple assignmentsAbility to think critically about the user journey and develop appropriate contentPreferred Qualifications:Experience with DITA and HTMLKnowledge of JSON, JavaScript, Markdown, or CSSKnowledge of video creation and graphic creationKnowledge of and ability to work in command line environmentsKnowledge of platforms, such as UNIX including Linux, IBM i, and IBM zEducation:Bachelor's degree in Technical Communication, Journalism, English, or a technical discipline2+ years of experience in working as an Information DeveloperInformation Security:Information security is everyone's responsibility.
A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion & Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work.
Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce..Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to < We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!