We have a current opportunity for a Industry Data Managment - Analyst on a temporary basis.
The position will be based in Solihul Key Responsibilities: Customer Insights : Gather customer data and gain valuable insights into customer needs, enhancing service delivery.
Process Improvement : Participate in reviewing and adapting internal processes in response to changes, implementing new work approaches to improve efficiency.
Continuous Improvement : Drive internal process and procedural improvements to streamline operations and increase effectiveness.
Effective Planning : Demonstrate strong organisational skills, ensuring smooth workflow and meeting deadlines.
Health & Safety Compliance : Ensure adherence to company Health & Safety and DSE policies.
Regulatory Compliance : Ensure all actions and behaviours comply with regulations, always treating customers fairly.
Customer Query Resolution : Investigate and respond to complex customer queries, liaising with relevant stakeholders to provide timely and effective resolutions.
Data Quality : Amend data errors, address process exceptions, and provide feedback to front-line teams to improve data quality.
Transaction Processing : Manage complex transactions across various functional areas to ensure accurate information processing.
Workload Management : Provide regular updates on progress and manage workload priorities to ensure performance standards are met.
Policy Awareness : Stay updated on industry trends and company policies, identifying areas for improvement and suggesting enhancements to local working practices.
Process Failure Support : Assist in resolving process failures where data flows have failed to load, ensuring all relevant information is updated.
Stakeholder Communication : Foster strong communication with key stakeholders to ensure seamless operations.
Essential Skills & Experience: Strong analytical and numerical skills , with an ability to identify discrepancies in data.
Excellent interpersonal and communication skills , ensuring positive customer interactions and effective collaboration.
Effective prioritisation and organisational skills , with a strong focus on customer service.
Proven experience in customer service and a customer-focused mindset.
Proficient in IT applications , especially Excel, to manage and analyse data.
A minimum of 6-12 months' experience in a similar role.
Desirable Skills & Experience: Experience within the energy sector would be advantageous, though not essential.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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