Permanent Full time (37 hours per week) We are looking for a dedicated customer-focused Independent Living Scheme Projects Officer to work within our Independent Living sector. What you will be doing: Demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible. Manage housing services proactively and provide a service that lives up to our values and has the customer at the heart of our service Maximise income through minimising rent and void loss Liaising with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team and bpha. Demonstrating bpha values and listening to our customers to improve the customer experience helping bpha to become a landlord of choice. Supporting tenants with their housing options so they can make informed choices about their tenancy We'd love to meet someone with: Excellent customer service skills putting the customer at the heart of what we do Exceptional problem-solving skills and decision-making capabilities Clear and effective communicator, able to convey complex information to customers and key stakeholders Negotiation and influencing skills Initiative to make difficult decisions Excellent communication skills, both written and verbal and to a range of audiences The ability to work within an ever-changing environment Experience of working in partnership with internal teams and external organisations to achieve shared goals Ability to follow procedures and maintain, clear, concise records Able to create rapport and build effective relationships quickly Amongst what we offer you is: 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid Working Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 18th January 2025 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications.
On this basis we would advise that applications are submitted as soon as possible. INDMED