Income Recovery Officer

Are you available for interim assignment?
We are looking for experienced Income Recovery Officers.
This will be on a temporary 3 monthly ongoing basis.
Hybrid, 4 days per week in their Rugby offices.
Full time, 37 hours per week, Monday to Friday paying £17.59 per hour (PAYE) equivalent to approx.
£34K salary or £23.33 (umbrella).
Key Responsibilities: * Manage rent accounts within an assigned area, ensuring consistent and professional communication with tenants.
* Conduct outreach to discuss rent payments, arrears, and arrange manageable payment plans.
* Provide support to tenants facing financial challenges, connecting them with relevant welfare and support services as needed.
* Collaborate with tenancy support and welfare teams to sustain tenancies and reduce arrears.
* Prepare reports and maintain accurate records to support the council's income collection goals.
Requirements: * Proven experience in income collection, housing management, or a related field.
* Strong communication and negotiation skills.
* Ability to work independently and effectively within a team.
* Experience working with vulnerable individuals and providing support in challenging situations.
MS Teams interviews to be held soon, start ASAP.
Please apply for immediate consideration