Income Officer About usThe Vale of Glamorgan Council welcomes applications for this post within the Housing Income team.
This is an important role which is responsible for supporting tenants to make rent payments on time and ensuring the Council maximises its income from rents.Ambitious - Forward thinking, embracing new ways of working and investing in our future.Open - Open to different ideas and being accountable for the decisions we take.Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.d yn rhan o Gyngor Bro Morgannwg.
About the rolePay Details: Grade 5, SCP 8 – 12£25,992 - £27,711p.a.
pro rataHours of Work/ Working Pattern: 37 hours per week –Monday to FridayMain Place of Work: Alps DepotDescription:This is an excellent opportunity for an individual who is organised and can work methodically to monitor rent accounts and ensure payments are made on time.
The post holder is also responsible for contacting tenants by phone, letter or in person to agree appropriate repayment schedules.
About youYou will need: Experience of working in a customer focussed environmentExperience of record keeping and office systemsWorking within a pressurised environmentExperience of working with vulnerable clientsExperience of Court procedure and presentationUnderstanding of civil debt recovery processes and procedures.Ability to negotiate with difficult customers to achieve agreed outcomesUp to date knowledge of general housing and tenancy law.Knowledge of rent accounting, rent arrears or other income/ debt management.An ability to communicate clearly and effectively with a diverse range of customers and enquiries.A good team playerAbility to remain calm under pressure and deal with people who may be angry and frustrated in a way which is both sympathetic but firmGood written skills with ability to write and complete correspondence, forms and reports both clearly and accurately.IT literate5 GCSE's grade C or above to include Maths and EnglishCommitment to Council's core valuesCommitment to equal opportunitiesFlexible and adaptable approach to workAbility to work alone and as part of a teamTo be self-motivatedTo be firm but fairPositive attitude towards customers and external bodiesAbility to drive/travel throughout the Vale or between locations as appropriate.Ability to respect confidentiality of information from clients.Ability to remain calm, polite and work effectively under pressure.Ability to adapt to diverse customer base.Ability to multi task and prioritise workload