Responsibilities:Manage End-to-End Freight Operations:Oversee the entire transportation process for Air and Sea Freight shipments, ensuring smooth delivery from origin to destination.Negotiate Rates and Contracts:Secure competitive rates and favourable contracts with carriers and service providers, ensuring they meet customer expectations for cost and service.Handle Shipment Documentation:Ensure all necessary shipment documents, such as bills of lading, customs declarations, and transport contracts, are prepared accurately and on time, following relevant regulations.Track Shipments and Provide Client Updates:Monitor the progress of shipments, keep clients informed of their status, and promptly resolve any delays or issues that arise.Coordinate Customs Clearance:Work closely with customs brokers to ensure that all import/export regulations and documentation requirements are met for timely customs clearance.Maintain Client Relationships:Build strong relationships with clients, addressing inquiries, offering solutions, and ensuring overall satisfaction with the services provided.Identify Process Improvements:Seek opportunities to enhance processes, reduce costs, and improve operational efficiency within the Air and Sea Freight departments.Requirements:Experience:Minimum 1 year of experience in Air or Ocean Imports.Shipment Knowledge:Thorough understanding of the entire import process, from origin to destination, including customs procedures and documentation.Strong Communication Skills:Confident in both verbal and written communication, with the ability to build and maintain client relationships.Incoterms Expertise:Comprehensive knowledge of Incoterms as they relate to import operations.Customer-Focused and Deadline-Driven:Ability to collaborate with customers to deliver excellent service while consistently meeting deadlines.Benefits:Salary: £30,000 to £38,000, based on experience.Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with a hybrid working arrangement (3 days in the office, 2 days working from home).Additional Perks:Annual salary review and bonus.25 days of annual leave plus bank holidays.Pension plan.This position combines operational expertise in freight management with strong customer service and communication skills.
It offers competitive pay and a supportive benefits package.