Job Description We have an exciting opening in our Implementation team as an Implementation Coordinator, based in Esher.
Healix International provides an end-to-end service to policyholders who are taken ill abroad and need medical assistance or advice possibly leading to evacuation to another country where better medical facilities are available.
The Implementation team, in liaison with Sales, IT and Operations is responsible for overseeing the smooth on-boarding of new clients, schemes and services. Key Relationships : Sales, Operations, IT and the Global Network Team.
This role may suit a recent graduate (or equivalent) from an IT or business related discipline or someone with a proven interest/experience of project management and business procedures commonly used in the commercial environment. In addition, the Implementation Coordinator will require excellent verbal and written communication skills, a high degree of accuracy and the ability to meet tight deadlines. Along with some or all the following areas of expertise; Highly competent with Word, Excel, Visio, PowerPoint, Adobe Acrobat Experience of handling projects is desirable, including managing stakeholder updates and communications Interest in IT/technology Knowledge of medical and travel assistance is advantageous but not essential Ability to work independently and efficiently, with a high level of accuracy Ability to prioritise own workload and work effectively Exceptional organisational skills and ability to multitask About The Role Key activities/main duties of the Implementation Coordinator include but are not limited to: Coordinate client implementations from concept through to delivery, working with clients, internal and external third party suppliers and key stakeholders.
In liaison with Operations, Sales, IT and Finance oversee the on-boarding to ensure the delivery of services in a timely and successful manner.
Working with Healix IT to support the delivery of technical products, including but not limited to the Healix International Case Management System (HINT CMS), website, apps, portals and data integrations.
Working with the operational team to assist with the creation of processes and system development needs in line with requirements.
Assist with the day to day management of the HINT CMS, including but not limited to scheme creation, client contacts and employee permissions.
Assist with the development and day to day management of internal Standard Operating Procedures, including updates to client specific reference guides.
Develop and maintain relationships with internal clients in the UK and internationally across the Healix Group of Companies. Act as an interface between the data and end user ensuring their requirements are being met via their bespoke CMS and where not resolving the situation. Take responsibility and ownership for ensuring compliance to departmental and companywide policies.
Skills Needed About The Company We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe.
Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster.
We talk to them, support them, and make sure they get the help they need.
If necessary, we'll pull them out and bring them home.
We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape.
Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more.
No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect.
Most of us are on the front line; we keep our back office lean.
We don't use scripts, and we don't time calls.
We never lose sight of the fact that we're dealing with real people.
Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective.
We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation.
But they chose Healix because they also need an organisation that's personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done.
We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.
As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Desired Criteria • Experience of handling projects is desirable, including managing stakeholder updates and communications • Knowledge of medical and travel assistance is advantageous but not essential Required Criteria • Highly competent with Word, Excel, Visio, PowerPoint, Adobe Acrobat • Interest in IT/technology • Ability to work independently and efficiently, with a high level of accuracy Closing Date Friday 21st February, 2025