Job summary Band 2 Imaging Call Hander/Admin Are you looking for an exciting career in the NHS, with great colleagues, paid annual leave, staff benefits?
We are recruiting a part time Imaging Call Handler/Administrator to work Monday Tuesday Friday to You will answer incoming calls from patients telephoning the Imaging department.
You will need to be able to follow a script and book straightforward Plain Film X-rays, confirm appointments, answer general queries and acquire knowledge to be able to transfer calls to the relevant team member for more complex queries.
You will need to provide clear and consise details to patients as well as participate in general office duties as and when required.
You will need to be educated to NVQ 2, GCSE level or equivalent, be an excellent communicator, have a good eye for details and have excellent attention to detail whilst working under pressure.
It is essential that you are able to work well in a team and be able to manage and complete tasks on your own.
Experience and knowledge of the Imaging terminology is desirable and experience in a hospital office environment would be advantageous, however full training will be given.
To find out more about working within Imaging, watch our video.
Main duties of the job Provide a comprehensive call handling and administration service for patients contacting North Bristol NHS Trust Imaging Department, updating the CRIS (Computerised Radiology Information System) and accurately pass messages to the relevant Booking Teams.
About us NBT Cares.
It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.
NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.
And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.
Job description Job responsibilities Act as first point of contact for patients telephoning the Imaging Contact Centre.
Confidently deal with queries coming into the department via telephone Adhere to appropriate booking rules when rescheduling and cancelling appointments Record the relevant information in CRIS and Lorenzo when appropriate Answer general queries regarding appointments and the hospital as appropriate.
Respond and resolve patient queries where appropriate in line with departmental guidelines.
Handle personal and confidential patient related information in a sensitive manner Receive and accurately pass on information to relevant personnel/teams.
Maintain and update accurate patient details including attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS) and the PAS system (Lorenzo) Ensure that the relevant procedure for booking transport is followed.
Send out appointment letters as and when required.
Participate in all relevant aspects of Administration Ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
Form and maintain good working relationships with all linked professionals and colleagues in the department Adhere to the Trust and Departmental policies, procedures and guidelines These will include: Health & Safety Quality Assurance Infection Control Major Incidents Dress code Sickness absence Punctuality etc.
Participate in Annual Appraisal reviews with a nominated appraiser.
Co-operate fully in the introduction of new technology and of new methods of working as appropriate to the work of a Trust call handler.
Demonstrate tasks to new and current staff.
Report all incidents of injury to themselves or patients to a line manager and complete appropriate incident form.
To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it will be amended as the service requirements and/or needs of the position develop Form and maintain good working relationships with all linked professionals and colleagues in the department Adhere to the Trust and Departmental policies, procedures and guidelines These will include: Health & Safety Quality Assurance Person Specification Education Training Qualification Essential Educated to GCSE grade C in Maths and English or equivalent NVQ2 Customer Care or relevant experience Knowledge of IT systems Desirable Knowledge of Medical Terminology Work Experience Essential Experience of telephone, clerical admin duties Must be able to work as a member of a team, evidence working to tight deadlines Experience of time management skills and prioritising work Peronal qualities Essential Able to communicate with the public and collegues over the telphone Able to meet the physical aspects of thr role Confident and sympathetic when dealing with patients Knowledge & Skills Essential Must be able to produce work of a high standard Demononstrate ability to work on multiple tasks with interuptions from more than one service user