Job summary To ensure all Imaging referrals are processed in a timely and efficient manner using multiple IT applications including Order Comms/ICE System, Medway and Radiology Information Systems.
To work within the allocated Government time scale for all appointments.
To provide accurate examination information to patients, liaise with Consultants, Radiographers and Sonographers to ensure correct appointment slots are used to maintain a professional and high-quality service.
To provide leadership to the Imaging Appointments Team; monitoring workload and demand, and allocating staffing resources as required.
To line manage colleagues within the Imaging Appointments Team, including colleagues working off-site at CDC locations.
Main duties of the job Process all Imaging referrals efficiently within National and Local standards.
Maintain a good understanding of the Radiology Information System (RIS) to create and locate imaging records to support patient care.
When required, register patients on to the Hospital PAS if no record can be found on RIS system prior to booking.
Ensure all appointments are booked on the RIS using the agreed, up to date, booking rules for each modality.
Ensure all referrals are placed on the correct list and allocated, as necessary, for vetting prior to booking then booked into correct exam in appropriate timeframe with correct preparation information communicated to patients.
Ensure all appointments are booked into the onto the correct room and consultant/sonographer list, ensuring accurate, maximised utilisation of available capacity (including CDC).
Liaise with clinical staff across the Department to ensure clinical justification/priority is determined.
Monitor all modality rotas for any changes and adjust booking rules accordingly, and have oversight of, and responsibility for, ensuring diaries are managed effectively and accurately.
Monitor Radiologist's leave, to ensure any correct clinic amendments have been made.
Day to day line management of Imaging Appointments Team; including annual leave, sickness, absences, appraisals and training.
Manage Call Centre provision, ensuring cover across all modalities to limit patient call waits, and ensure a positive patient experience.
About us Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts.
With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC following their latest inspection in February 2017.Follow us on Facebook and on Twitter: @HRcareers @WellbeingCRH @royalhospital Job description Job responsibilities Please refer to the attached job description and person specification for full details of this post.Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital Person Specification Qualifications Essential GCSE A-C (9-4) English Language (or equivalent) ECDL (or equivalent) NVQ Level 3 (or equivalent experience) Desirable GCSE A-C (9-4) Maths (or equivalent) Experience Essential 12 months (minimum) proven previous admin/clerical experience 12 months (minimum) previous experience of dealing with telephone appointments and enquires in a busy environment Previous experience of dealing with confidential material Desirable Previous experience in a healthcare environment Previous experience working in a Call Centre Previous staff leadership experience Skills Essential Ability to prioritise workload Ability to work calmly under pressure Excellent communication skills, with the ability to communicate orally and in writing to staff at all levels Customer care skills Excellent telephone manner Excellent IT/keyboard skills Desirable Working knowledge of RIS Working knowledge of Careflow Knowledge of medical terminology Knowledge of national waiting list and time targets/initiatives Understanding of patient care pathway Knowledge of 18 week RTT pathways