Ict Service Desk - 1St Line Support

Service Desk Supervisor – £35,000 – Bristol/Swindon Peaple Talent has partnered with an established retail business who are looking for a new Service Desk Supervisor.

Reporting to the Service Desk Manager, the Service Desk Supervisor will be responsible for oversight of a small team of Analysts whilst also providing technical support.
This will include KPI and SLA management, 1-2-1's, and mentoring and coaching of junior staff.

The successful candidate will be an experienced 2nd Line Engineer with broad exposure across the Microsoft stack.
An understanding of telephony technologies and experience of learning bespoke software is also important.

This role can be based out of Bristol or Swindon with frequent travel between the two sites.

Excellent knowledge of service desk processes and metrics, including KPI, SLA, reporting
Good understanding of M365 suite, including SharePoint and Teams
Proactive team player who enjoys helping others
Driving licence and able to drive between Bristol and Swindon sites.

25 days holiday allowance plus bank holidays
~ Private healthcare
~ Pension
~ Pluralsight training