IT Support Engineer Location: Ivybridge, Devon Working Style: On-site / Permanent Salary: Up to £40,000 (DOE) Join Our Team: As a 2nd Line Support Engineer, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team.
This includes troubleshooting hardware, software, and network problems to ensure the efficient and reliable operation of networks, data centres, servers, and storage systems.
Key Responsibilities: Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
Assist in IT-related projects such as system upgrades, migrations, and the implementation of new tools or technologies, ensuring smooth integration with existing systems.
Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.
Your experience: Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.
Familiarity with data centre operations, including environmental monitoring, power management, and safety protocols.
Experience in a manufacturing environment is a plus, but not required.
Benefits: Free on-site parking for convenience.
25 days of annual leave, plus bank holidays.
Cycle to work and electric car schemes.
Life insurance cover.
Employee discount program for savings with top retailers.
Access to professional development and training opportunities to help you grow your career.
Why Choose Us?
This is a great opportunity to work with a forward-thinking company that values innovation and employee growth.
You'll be part of a team working with cutting-edge infrastructure technologies while benefiting from a supportive and inclusive work environment