Job summary Workington Integrated Care Community is a well-established team that has long-standing working relationships with many different partners and stakeholders.
Effective collaboration with Primary Care, Social Care and multiple charities and third sector providers enables us to deliver a wide-range of services to the population we serve.We have an exciting opportunity for an enthusiastic and dedicated Hub Co-Ordinator to join our busy administrative hub based at Workington ICC Hub.As an ICC Hub Coordinator in a multi-disciplinary team, working with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.
As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of administrative duties.
Develop and maintain administrative systems, procedure and records to enable the team to delivery effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.
You will be required to participate in a rota to provide cover between 08:00 and 20:00 Monday to Friday and occasional weekend working .
You will be required to be flexible and able to provide cover for other teams, this may involve working at different locations within the Locality Main duties of the job The main part of you job role will be call handling, including taking telephone referrals sometimes complex in nature, from a wide variety of professionals o Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately o To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations o To prioritise calls requiring immediate attention of a clinician or outside agency such as NCUHT and NWAS.
o Recognise and action needs of callers and GPs requiring other services Mental Health Crisis Intervention team, Social Services and Third Sector o Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria.
The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisationQuality and safety at the heart of our TrustA positive patient experience every timeA great place to workManaging our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030.
All staff are expected to support sustainability.
Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).
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