Location: Civic Centre Windmillhill Street Motherwell, ML1 1AB
Salary: £29,180 - £31,737 per year pro rata
Contract Type: Temporary
Position Type: Full Time, Part Time
Hours: 35 hours per week
Work From Home: Hybrid
INTERNAL APPLICANTS MUST APPLY VIA MYSELF 2 posts – 1 Full Time and 1 Part Time We have two exciting temporary HR Transformation Senior Advisor positions in the HR Transformation team within the Employee Service Centre. We are looking for dynamic, agile individuals with excellent communication skills and creative flair. You should possess excellent organisational skills in order to manage a busy workload with various deadlines.
The HR Transformation team comprises of three teams: People Helpdesk, Process Reengineering, and Workforce Engagement and Website. Both roles will involve being a champion for digital change in the organisation. You will report to the HR Transformation Team Lead.
HR Transformation Senior Advisor – Workforce Engagement and Website – 21 hours The post holder will be involved in content creation for employee guidance notes and training materials for our HR systems such as iTrent and myNL Portal. You will also plan communication campaigns and engagement initiatives for HR offerings such as myNL Portal, Manager's Toolkit, and Policy and Procedure Updates. You will support with the delivery of training for digital systems across the authority such as mySelf and myTeam. You will administer the knowledge base and build our internal knowledge base to house standard operating procedures. You will engage with colleagues across the authority through face-to-face training sessions and requirement capturing. You will also be responsible for the line management of a team and support with the rollout of myNL Portal to Education and Families.
HR Transformation Senior Advisor – People Helpdesk – 35 hours The post holder will be involved in the day-to-day management of the People Helpdesk team, which is the first point of contact for employee queries regarding People Resources policies and procedures. The People Helpdesk operates an omni-channel model with enquiries coming in via email, CRM, live chat, and phone call. You will manage the team's workload to ensure correspondence is answered within SLA and compile various KPI reports to monitor performance. You will ensure the team is kept up to date with policy changes and help to collate information for the internal knowledge base. You will work in collaboration with the Workforce Engagement team to develop training materials where knowledge gaps have been identified, including our new offering of a manager's toolkit and our bespoke e-learning suite for people managers. You will also support with the rollout of myNL Portal to Education and Families.
The work pattern for the 21-hour post is flexible, and we are open to discussing various options.
The work pattern for the 35-hour post is as follows:
Monday – Thursday: 08:45-16:45
Friday: 08:45-16:15
Both positions are temporary until 09/11/2025.
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