Job summaryThe post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work.Key responsibilities Carry out administrative processes as instructed Assist with recruitment and pre-employment checks for new employees Maintain the relevant systems used for staffing, absence and training Assist with maintaining staffing records in accordance with organisational policies and procedures Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required Notetaking as necessary Handle telephone and general enquiries Processing all forms of communication relating to areas of work All forms of data entry and record keeping relating to areas of work Follow and adhere to Health and Safety procedures Ensuring work areas are tidy Any other delegated duties considered appropriate for the postCommunication Communicate effectively to deliver excellent customer service to colleagues, practices and external partners Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality Promote effective teamwork with all staff Provide appropriate communication to identify problems and solutions promptlySpecial Requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality Person Specification Knowledge Essential standard of communication both orally and in writing specific understanding of the confidential nature of the work in hand 3.Conversant with Microsoft Office 4.Understanding of confidentiality and Data Protection Act Desirable 1.Knowledge of Employment Law 2.Knowledge of CQC regulations Qualifications Essential English or equivalent Grade C or above II typing/word processing or equivalent Desirable 1.
HR qualification or experience relevant to the post Skills Essential 1.Proficient in reading and writing English to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding organisational skills and ability to maintain complete and accurate record systems 4.Ability to work under own initiative and prioritise workload to meet deadlines 5.Ability to follow and apply policies and procedures 6.Ability to provide excellent customer service interpersonal skills telephone manner Experience Essential 1.Previous experience of working in an office environment 2.Experience of working in a fast pace environment 3.Experience of Notetaking Desirable 1.Previous experience in a HR role 2.Previous experience of working within the NHS Personal Qualities Essential willingness to work in a flexible and co-operative manner with colleagues 2.Ability to handle delicate matters in a discrete and tactful manner 3.Ability to work as a team or on own initiative 4.Ability to cope with change 5.Reliable time keeper 7.Friendly and approachable 8.Willingness to undertake a DBS check if needed 9.Willingness to undertake training to cope under pressure 11.Ability to behave in a professional manner at all times