In our Housing Ombudsman Team Leader role, you'll lead and manage the Housing Ombudsman workstream and Complaints Team, ensuring high-quality complaint resolution, regulatory compliance, and team performance in line with service standards.
Location: Hybrid, a minimum of one day per week in our Rushden office (with occasional travel to our other offices in Peterborough, Boston or Milton Keynes) Salary: Up to £37,400 per year Contract: Temporary – 12 months?Your week: 36.25 hours p/week (Monday- Friday / 9am-5pm / 45-minute Lunch Break)?Snapshot of your roleThis is what your day will look like as our Housing Ombudsman Team Leader:To engage and liaise with the Housing Ombudsman in respect of information requests and determinations received; being a contact point for the Housing Ombudsman.To provide clear leadership to the Complaints Team, ensuring a high-quality complaints service is delivered with service standards and targets achieved (productivity, quality, and satisfaction).To work to identify and mitigate risks of negative Housing Ombudsman Determinations, including proactively identifying any complaint handling issues.To work closely with other internal stakeholders on determination orders and recommendations from the Housing Ombudsman, ensuring timescales are met and compliance of the code.
Your toolkit for successTo thrive in our Housing Ombudsman Team Leader role, you'll need:Experience of working in a fast-paced customer facing environment.Effective relationship building, challenging and negotiating skillsExperience of resolving complaints successfully and within agreed timescales.Excellent communication (written and verbal) and interpersonal skills.Why join Amplius?There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves: Grow with usYour development matters to us.
With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.??Make a real impactOur mission is rooted in service and community.
Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impactWe're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.Perks of working at Amplius28 day's annual leave plus bank holidays, with the ability to carry over allowance and purchase morePension scheme with matched contributions up to 10%, plus life cover of three times your annual salaryPaid professional subscription for membership fees relating to your roleEmployee Assistance Programme offering free wellbeing tools, free flu jabs and moreHealth cash plan giving cash back for everyday health checks such as optical and dentalCycle to Work and Electric Car Lease schemesHigh street, holiday and gym membership discountsPlus lots more once you join!The important stuffWe're dedicated to ensuring our recruitment process is fair, transparent, and accessible.
Reasonable adjustments will be provided upon request for all candidates.We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius.
You must reside in the UK for the duration of your employment and provide Right to Work evidence.Have any questions?
Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!