Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.
Our staff help make a real difference to the quality of people's lives.
Housing Officer Cheadle £32,242 - £33,939 per year 37.5 hours per week We are looking for a Housing Officer to join our Housing team, based in Cheadle.
You will be responsible for the tenancy management of a patch of social housing and homeownership properties within the local area.
This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way.
The role includes tenancy sign ups, void management, compliance responsibilities, anti-social behaviour management and the full range of housing management.
If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you.
The role of Housing Officer will include: Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community Providing an effective tenancy and resident customer service which is in line with policies and procedures Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection) Delivering general advice on all aspects of tenancy to enable sustainability Working with a range of external agencies to resolve a range of issues affecting resident welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding Skills and experiences: NVQ3 in relevant area Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management Excellent skills in analysing and diagnosing problems and implementing solutions Excellent customer service and customer care skills Proven experience of good practice resident involvement activities An understanding of Microsoft Office packages including Word, Excel and Outlook Excellent communication skills both verbal and written Working knowledge of relevant regulations and good practice Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England.
We give our residents good quality, affordable homes in communities that they can be proud of.
As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.
The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 23 December 2024 Before you apply, please ensure you have an updated copy of your CV.
If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – ****** We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values.
Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy.
We know having a range of ideas and opinions makes a difference.
We encourage and welcome applications from people from diverse backgrounds to support this mission.
We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.