TITLE: Housing Officer - Crawley ROLE: Supporting residents with managing and sustaining their tenancy's by providing a service which is robust, assessing the needs of the clients and support them to become more independent.
REPORTS TO : Regional Manager REPORTS IN: N/A WORKING HOURS Monday to Friday 9am-6pm.
Based at Crawley satellite office.
On call 1 weekend in four.
Salary £25,000.00 JOB PURPOSE: To provide high quality, holistic support and intensive housing management for vulnerable adults.
DUTIES INCLUDE Tenant sign-ups, tenant support and Housing Management - Ensuring interviews and risk assessments with prospective clients are carried out within prescribed time limits Support tenants with their Housing Benefit claims and support them with accessing relevant benefits entitlements Work closely and co-operate with external agencies and experts to ensure that the wider needs of the tenant are met To lead on Anti-Social Behaviour (ASB) cases and always on high priority cases.
To effectively manage and keep all involved parties updated.
To contribute effectively to service improvement by ensuring teams are implementing the ASB policy and working within the remit of legislation.
To work in collaboration with key partner agencies, in order to safeguard residents, take effective enforcement and utilise all tools available when addressing cases of ASB.
To ensure responses to reports of (ASB) are dealt with promptly and effectively.
To provide performance reports to the Regional Manager regularly and other Senior Management when requested.
To ensure that reports also include action plans to address any areas of low performance.
To promote mediation uptake amongst residents for low level / neighbour disputes in order to avoid issues escalating to serious ASB.
To deliver the ASB communications strategy, ensuring that awareness is raised amongst residents regarding increasing reports of ASB, ensuring residents are aware of their responsibilities and how we can help abate ASB.
To increase the number of referrals to mediation and showcase positive outcomes in articles and online.
Issue Warning letters and Notices to Quit in the event of a breach of tenancy.
Maintaining and managing good relationships with our partner organisations and agents.
Problem solving and assisting with complex matters with tenants that cannot be resolved by the team.
To provide reports, statistics and KPIs to management on a monthly basis showing the progress of the team.
SKILLS, EXPERIENCE & ATTITUDE Essential: A confident presenter with excellent communication skills both written and verbal, with interpersonal skills to suit a variety of audiences (colleagues, residents etc.)
Evidence of successful outcomes when addressing ASB, fostering high levels of ownership and accountability when delivering ASB services.
Ability to self-manage and analyse data and produce reports.
Highly organised and able to manage a varied workload, able to prioritise effectively in order to produce high quality work within set deadlines.
Knowledge of Housing legislation and other landlord related obligations as set out in relevant legislation and best practice.
Experience of working in housing and delivering services to residents of social housing landlords.
Demonstrable experience of service improvement delivery.
Experience of building effective partnerships with relevant agencies such as social services, Police, mental health, community safety.
Demonstrable excellent customer services skills and having a coordinated working approach.
Working in a residents first environment and increasing resident engagement within teams.
Full, clean Driving Licence.
GENERAL To contribute to the strategic direction of Caridon.
To carry out specific tasks required by your Regional Manager/ Director of Housing.
To facilitate good relationships across all departments and sister companies.
To demonstrate and actively encourage a good team spirit, positive environment and motivated department at all times To be approachable and empathetic to all internally and externally.
To be responsible with your time keeping at all times Job Types: Full-time, Permanent Salary: From £25,000.00 per year Job Types: Full-time, Permanent Salary: From £25,000.00 per year Benefits: Employee discount On-site parking Private dental insurance Private medical insurance Schedule: 8 hour shift Monday to Friday Experience: SOCIAL HOUSING: 2 years (required) Reference ID: HO-Crawley Job Types: Full-time, Permanent Salary: £25,000.00 per year