Description Job Description & Person Specification > We are looking to appoint an enthusiastic and motivated individual to the role of Housing Officer.
This role will see you working alongside the Housing Manager responsible for managing the social housing stock for Torbay Council.
This role involves providing a high-quality tenancy service providing advice and support in all housing functions including tenancy and estate management, lettings, rent and arrears and customer service, in accordance with the policies and procedures.
As part of the role you will respond to a wide range of enquires from residents in a prompt, efficient and courteous manner.
You will help build and sustain resilience among our tenants and communities, thereby safeguarding our tenants, homes and communities.
You will work collaboratively with colleagues in the delivery of a high-quality housing management service that meets the identified needs of customers and the wider community.
The successful candidate will also possess effective written and verbal communication skills, interpersonal skills, customer service skills, ability in the use of Word, Excel and Outlook and have a strong commitment to fairness, equality and diversity.
The ideal candidate Ability to work with challenging people and situations.
Able to listen actively and non-judgementally.
Flexible and able to work on own and as part of a team.
Proven experience of working in a social housing environment.
Good up to date knowledge of social housing and law.
Working knowledge of relevant regulations and good practice.
Experience of implementing policies and procedure.
Literacy and numeracy equivalent to passes in GCSE English and Maths.
NVQ level 3 in relevant area.
Full current driving license.
This role can accommodate hybrid working.
We have a whole host of benefits such as a flexible working scheme, a commitment to your wellbeing and the Local Government Pension Scheme.
Sometimes there might be the need for you to work after traditional office hours, but our flexi scheme means you'll be entitled to take those hours back at a later date.
This post meets the requirements of the Public Services Network (PSN) and therefore will require a Basic Criminal Record Check.
This will show any unspent convictions and conditional cautions.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-officer-1/ For an informal chat please contact Anita Merritt on 07464517682 or ******.
Interviews are expected to be conducted during the week commencing 10th February 2025.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills Essential: Ability to work with challenging people and situations.
Judgement and decision-making skills.
Flexible and able to work on own and as part of a team.
Develop effective working relationships.
Effective problem solver.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge Essential: Service user involvement and consultation.
Knowledge of relevant regulations and good practice.
Knowledge of landlord, tenant and housing legislation and welfare benefits.
Knowledge of safeguarding policies and processes (particularly regarding vulnerable adults).
Experience & Qualifications Essential: CIH Housing Certificate or equivalent standard qualification (or working towards).
Experience of working with tenants, tenant organisations and external agencies.
Experience of implementing policies and procedure.
Experience of providing advice and support on a range of tenancy issues.
Please review the available pages within the careers site .
A list of employer benefits can be found here .