From 2023 - 2024 3,718 young people received advice and support 1,616 young people were supported by us during the year 1,034 young people lived in our 40+ accommodation schemes Up to 590 young people lived with us every night 87% of young people moved on from St Basils in a planned, positive way Closing Date: Tuesday 14th January 2025 Job Title : Housing Management & Compliance Coordinator - FTC until 31.03.2025 Reports to: Youth Services Manager Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata Hours of work: Full Time (37.5 hours per week) Fixed Term Contract - 3 months Key Responsibilities: To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
To empower and show how to report repairs, keep property in an acceptable clean manner.
To help maximize and retain young people's income.
To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
To enable young people to pay their rent and service charge.
To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
To take responsibility for safeguarding the welfare of young people.
To collect and record rent and other payments in line with financial procedures.
To inform support staff of any support needs or concerns you may have identified for young people.
To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
To be responsible for arranging and conducting young people's admissions visits to the service and the induction of new residents.
To support and assist young people to maintain their accommodation to an acceptable standard.
To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc., To support any future initiatives to support young people and also the organisation to maximize income.
To work closely with support staff to deal with any breached of tenure in line with procedure/policy.
To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.
Leading the Team: To contribute to the development of a cohesive and effective staff team.
To contribute to the induction of, Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students and Trainees, including day to day supervision and performance management.
To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover.
This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
Lead and contribute to team meetings Advise the management team of any concerns, changes or supplementary services needed To deputise in the absence of the Youth Services Manager as deemed appropriate To monitor service delivery and identity gaps or areas of improvement and provide detailed findings to the Youth Services Manager Be supportive and respectful to colleagues and management QUALIFICATIONS: Essential: Housing Management qualification NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent ROLE EXPERIENCE: Essential: Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.
Desirable: Working with volunteers/students