HOST - MICHELIN STAR - Harrogate HOST - MICHELIN STAR Full Time 28,805 per annum, plus monthly service charge, typically 2,400 per annum 48 hours Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales.
With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars.
The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar Key Responsibilities • To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after • Working alongside the Restaurant Manager and Assistant Manager to run the shifts • Meeting and greeting customers, organising table reservations • To deal responsibly with payment transactions and maintain strict control of the bills • Ensure each customer receives impeccable service • Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department • Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone • To maintain good working relationships with colleagues and all other departments • Arranges for special services requested by the guest • To respond to any changes in the department as dictated by the needs of the industry, company or hotel Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Passionate about delivering excellent Michelin star service to all guests • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success!
Company parties, winter award ceremonies and team events and incentives through the year.
We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' Grantley Academy to support your development Annual paid volunteering days