Job summary An exciting opportunity has arisen for an experienced Administrator to join our team at Newquay Hospital.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training.
A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This role will provide essential clerical support to key departments at Newquay, which include the Inpatient Wards, Minor Injury Unit, Outpatients, X-ray, in addition to supporting all patients, staff and visitors to the hospital.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task and prioritise your workload whilst dealing with frequent interruptions.
The successful candidate will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.
You must be enthusiastic and flexible in order to meet the ever changing needs of service whether it be on main reception or on the ward.
The successful post holders will be required to cover colleagues in times of sickness and annual leave.
Full training will be given on IT systems.
A uniform will be provided.
Proposed interview date: 10th February 2025 Main duties of the job To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted and receive a positive patient experience.
To register and attend patients in to the Minor Injury Unit, Outpatient or X-ray departments using the appropriate IT systems.
To learn the role of the Ward Clerk in order to support and offer continuity to the nursing team.
Maintaining and updating electronic patient records in realtime, following training using training manual and procedures supplied.
Answer the telephone in accordance with Department procedure.
To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Supporting and assisting all staff, patients and visitors to site.
The post holder will be required to work with minimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.
The post holder will demonstrate a caring, compassionate and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, 'can-do' attitude to provide administrative cover to other departments when required.
About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly.
We deliver community and hospital-based care to improve people's physical and mental health.
We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us.
As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust.
This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases.
Some staff work from one of our 13 community hospitals.
Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her.
A third of people who live in Cornwall are supported by acute hospital services in Devon.
As a result, we also work closely with our partners in Devon.
In the summer, and during other holidays lots of people choose to visit the area.
This increase the numbers of people who use out services.
Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification Skills and Aptitude Essential Ability to use initiative to prioritise duties Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public Education & Qualifications Essential Basic numeracy and literacy skills Knowledge and experience of using Microsoft office or similar applications NVQ or RSA 2 or equivalent experience Experience Essential Healthcare / NHS administrative experience Experience of using electronic and paper-based information systems Experience of working in a very busy reception area Desirable Experience of working within a clerical setting (healthcare)