Home Insurance Claims Administrator

Our client, a leading provider of emergency response, disaster restoration and building repair services, is seeking a Home Insurance Claims Administrator to work in their Pudsey office.
This vacancy has arisen due to business development and growth.
This is a permanent, full-time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.
Hours are 9am–5pm, Monday to Friday, with half an hour for lunch each day.
Key Responsibilities: Case management from first point of contact for new cases to conclusion and invoicing.
Communicating proactively with customers and instructing clients over the telephone and in – writing.
Allocating contractors and providing oversight, quality standards and adherence to SLAs.
Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
Responding effectively to technical queries, issues and complaints.
Production of management information.
Reviewing and updating compliance requirements.
Handling claims on a Delegated Authority basis from Insurers Requirements: Minimum 1 years' experience of property claims handling.
Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.
Capable of working within a small team, bringing a positive can-do attitude, focus and discipline to the management of a busy workload.
Computer literate.
Benefits: Salary £26,000-£30,000 dependent on experience.
20 days annual leave plus bank holidays Company pension scheme – 9% contributions split equally between employer and employee.
On-site parking.
Progress with insurance related qualifications is supported and financially rewarded.