Job Description Home Care Administrator and Rostering Assistant – Supporting the smooth delivery of care in your community!
Location: Home Care, Worthing Hours: 35 hours per week Salary: £22,970 per year We are looking for a dedicated Home Care Administrator to join our team and support the seamless delivery of care services for our clients.
In this role, you will manage records, assist with staff scheduling, handle queries, and support the day-to-day operations of our Home Care team.
Your responsibilities will include: Keeping accurate client and staff records.
Assisting with rostering staff schedules to ensure efficient care delivery.
Acting as the first point of contact for clients and families.
Supporting operational tasks such as training updates and compliance checks.
Supporting with Care in the Community when needed.
We are looking for someone with great organisational and IT skills, strong attention to detail, and excellent customer service abilities.
Previous experience in care administration or rostering is a bonus.
You'll also need a full driving license and access to a car.
If you're passionate about making a difference and want to work in a supportive team, this could be the perfect role for you.
Join us and help provide high-quality care for our community!
About The Role Key Responsibilities Administrative Excellence: Maintain accurate electronic and handwritten records for clients and staff.
Be the first point of contact for customer telephone calls and ensure professional handling of queries.
Assist with the daily update of training matrices and contribute to management reports.
Efficient Rostering: Assist in creating and managing staff schedules to ensure high-quality care delivery.
Minimise travel time and maximise continuity of care by preparing weekly staff rotas.
Proactively address gaps in coverage and ensure compliance with client preferences.
Operational Support: Work closely with the Registered Manager and Field Care Supervisors to ensure seamless service delivery.
Add new clients' profiles to systems, gather client feedback, and liaise with teams to support staff training and compliance.
Team Collaboration: Build strong relationships with clients, families, staff, and external professionals.
Promote a team environment that values reflection, development, and Guild Care's BELIEF values.
What Kind of Person Are We Looking For?
Essential Candidate Criteria: Proven experience in administrative roles.
Experience in rostering and scheduling.
Attention to detail with a strong focus on accuracy.
Proficiency in IT systems, databases, and spreadsheets.
Strong communication and customer service skills.
Ability to problem-solve and work under pressure.
A full driving licence and access to a car.
Satisfactory DBS check.
Desirable Candidate Criteria: Experience in the care sector, ideally in domiciliary care.
Familiarity with electronic rostering systems (e.g., iCare).
Knowledge of safeguarding principles and an understanding of mental capacity and deprivation of liberty.
You will provide robust administrative and rostering support for the Home Care service.
You'll assist in managing staff schedules, ensuring efficient and effective allocation of care workers while maintaining a high standard of service delivery.
The role involves a combination of administrative duties, rostering responsibilities, and support for operational service delivery to enhance the quality of care provided to clients.
#INDN Skills Needed Sales, People, Nursing / Caring About The Company Guild Care, a not-for-profit charity established in Worthing in 1933, was founded by a group of visionary volunteers, including Effie Methold, E.A.
Haviland, Arthur Linfield, and Frank Cave.
Their shared mission was to create a kinder, more compassionate society, leading to the creation of the 'Worthing Council of Social Service,' which then became the 'Worthing Area Guild for Voluntary Service,' and is now known as Guild Care.
Over the decades, Guild Care has grown and evolved, continually adapting to meet the needs of Worthing and its surrounding communities.
Today, the charity supports over 3,000 people and their families each year through a diverse portfolio of more than 30 community services.
As one of Worthing's largest employers, Guild Care is powered by the dedication of over 800 caring staff members and the invaluable support of more than 300 volunteers, all committed to making a meaningful difference in people's lives.
Company Culture Our vision Our vision is for all people in need of care to live ?fulfilling, safe and secure lives?.
Our mission We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered?.
Our BELIEF values Brave | Engaging | Loving | Integrity | Everyone Matters | Free to Be Me Our equality statement At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality.
We believe that diversity enriches our organisation and enables us to better serve our community.
We are proud to be an equal opportunities employer.
We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.
Guild Care is dedicated to promoting fairness and equality in our recruitment processes and throughout the workplace.
We provide an environment where everyone feels valued, empowered, and supported to reach their full potential.
We actively work to ensure that our policies and practices are inclusive and that barriers to equality are identified and removed.
Together, we strive to create a workplace that celebrates differences and champions fairness for all.
Join us in our mission to make a positive difference in people's lives.
Desired Criteria Required Criteria Admin Care experience Closing Date Wednesday 22nd January, 2025