RESPONSIBLE TO: HMO Services Team Leader HOURS OF WORK: 37 hours per week, Monday to Friday, work pattern to be agreed with Manager + Flexibility to work weekends in future should this be required SALARY: £23,500 to £26,000 per annum depending upon experience.
CONTRACT: Fixed term , 12 months LOCATION: Agile working as required in Luton, with requirement to visit all HMO properties in Luton and South Bedfordshire.
Squared is committed to agile working.
About Squared At Squared we pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment.
Were a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962.
Our services dont stop there.
Our mission is placing the customer at the heart of everything we do by proving Homes, Support, & Opportunity - as well as providing housing for our customers we firmly believe in proactively supporting them to improve their lives.
Social Housing is an increasingly scarce resource, much needed but only a small percentage of the population are lucky enough to be able to access it.
Squared sees its tenants and residents as individuals who have choices; although at the time they come to us they may not be aware of that.
Thats why we call them customers.
Perhaps thats where the analogy ends as Squared does not want to retain the same customers for ever.
We want them to come to us, benefit from our services and at some future date, move on, in a way that suits the individual customer.
Squared refuses to stand still; having a strong local identity we may be small but were growing, and our ambition coupled with a compelling strategy is part of the momentum that carries us forward.
We want to work with like-minded people who believe in our values and like to get things done.
About the team Our Homes With Support department is a vital division of Squared.
We are the biggest provider of homes with support in Luton and we take a different approach rather than telling our customers where to live, we give them a number of options.
Our aim is to empower our customers to make the right decisions for them and provide a safe, secure place to live with the support of friendly, non-judgmental staff.
So, they can overcome challenges and gain the confidence and life skills they need to make a positive new start.
We aim for everyone living in our Homes with Support to eventually move on to lead a happy, independent life.
So, are you ready for a challenge, to help us develop and be part of an initiative which really makes a difference to the community?
If so, come on board to develop our services with us.
About the job As a HMO Coordinator, youll be at the front line of Squared helping our vulnerable HMO tenants and INSPIRING LIVES.
These are some of the things you will be responsible for in your role: Manage and take responsibility for the smooth running of Houses in Multiple Occupation (HMO) properties, once tenants have moved in.
(You will be allocated 8 Houses and between 26-32 tenants.)
Build and develop strong relationships with existing and potential customers and colleagues.
Liaise with statutory and voluntary agencies.
Complete an assessment/support plan/risk assessment and implement.
Manage rent arears.
Provide weekly support to tenants as part of their support plan.
Complete tenant induction so that all tenants are aware of their rights and responsibilities.
To provide housing support to HMO residents as appropriate and in-line with Squared policies and procedures.
Keep up to date with the welfare benefit system and any legislative changes.
Promote Squared services to the wider community.
Understand and follow Squareds policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your Manager of any changes in your status.
You may be asked to achieve additional objectives and tasks in order to respond to the needs of the developing service, as part of your own personal development or as the role evolves.
About you You will play an important role at Squared and both now and as we develop and grow.
Squared is searching for innovative ways to enable as many people as possible to benefit from our limited housing resource.
We need a driven person to join our team of like-minded individuals who are committed to meeting the needs of our customers through delivery of a high-quality services.
You will be a rare individual who is empathetic with the ability to coach, mentor and empower vulnerable individuals, yet capable of challenging negative behaviour when needed.
Youll be a proactive and motivated, hard-working self-starter.
You will be organised, efficient, able to work quickly and accurately under pressure whilst always maintaining excellent client care.
You will be resilient in the face of challenges, with a positive outlook and enjoy participating with our tenants who will find you approachable, friendly but firm.
Youll be willing to go the extra mile to get the job done!
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