We have a fantastic opportunity for a HIre and Sales Coordinator to join our great team within the Power and equipment business unit in Bridge of Don.
Main purpose of role: To deliver a high quality, effective and efficient on time internal sales and hires service to all clients; to maintain and produce all required sales/delivery/hire documentation; to provide effective customer relations and service to existing clients and to build the same with new clients to the company.
KEY ACCOUNTABILITIES Customer focussed to deliver a high quality customer service by ensuring customer telephone and email queries and orders are dealt with efficiently and effectively using the approved IT and bespoke software systems.
Ensure on time high quality and accurate delivery against customer orders.
Administer and liaise with the client to ensure that all customer needs are met and maximise opportunities where possible Ensure the correct equipment and materials are readied for the work scope and that it complies with client, client contract and statutory requirement.
Ensure customer enquiries and orders are dealt with promptly, accurately and all transactions recorded in the system.
Swift resolution of any invoice queries which may arise – client or vendor related Maintain and manage all the required paperwork and Job Packs for audit purposes.
Upkeep of records as needed and required to ensure compliance with statutory and contractual obligations Undertake tasks and projects as agreed that are in line the job delivery requirements The job holder may be required to carry out any other related or associated roles, tasks or duties, which they can be trained, instructed and supervised to do safely and according to changing business requirements.
PERSON SPECIFICATION Knowledge: Basic Technical knowledge and experience of the lifting or tooling industries and products would be preferred together with a detailed knowledge of the Offshore oil and gas industry and how it operates.
Strong technical understanding of customer requirements Skills & Competencies: IT literate (eg.
Excel, Word, Powerpoint) Effective organisation and time management skills, particularly when dealing with conflicting priorities.
Ability to build strong and collaborative working relationships across internal and external stakeholders Attention to detail (eg contract requirements) Qualifications and certification: Educated to HNC, SVQ Level 3 or similar in a technical or sales related subject would be preferred.
Experience: Experience within a similar service company and internal sales environment would be preferred Experience of, and ability to deliver, great customer service Personal qualities: Strong communication and interpersonal skills Proactive, flexible and adaptable approach to work Self starter who can work independently as well as within a team, and under own initiative