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Job Title: NHS Helpdesk Project Manager (EPR Project Experience) Contract Duration: 6 Months (Initial)
Rate: £400-450 per day (Outside IR35)
Location: Hybrid (3 days onsite per week)
Role Type: Contract
About the Role: We are seeking an experienced NHS Helpdesk Project Manager with prior experience in EPR (Electronic Patient Record) projects.
In this role, you will be responsible for overseeing the setup and management of the NHS helpdesk, ensuring it delivers efficient and high-quality support for EPR systems and other NHS services.
Key Responsibilities: Lead the setup and enhancement of the NHS helpdesk in a project setting.
Collaborate with stakeholders to identify requirements and ensure the helpdesk is tailored to user needs.
Manage project timelines, resources, and budget to ensure successful delivery.
Work closely with IT teams, EPR users, and other departments to resolve issues and improve service delivery.
Ensure that helpdesk staff are trained and equipped to provide excellent support.
Monitor service levels, identify areas for improvement, and implement best practices.
Act as the primary point of contact for all helpdesk-related issues within the project.
Essential Skills & Experience: Proven experience as a Project Manager in an NHS environment, specifically in an EPR project .
Demonstrable experience in setting up or managing a helpdesk within the NHS.
Strong understanding of NHS processes, workflows, and technologies.
Excellent project management skills with the ability to manage timelines and resources effectively.
Strong communication and stakeholder management skills.
Previous experience in hybrid roles, able to work both remotely and onsite.
Desirable: Knowledge of NHS IT infrastructure and EPR systems.
Experience with ITIL or other service management frameworks.