Helpdesk Operator - Foyle

FOUR Helpdesk Operators required to work with our client based in Altnagelvin Hospital. As a helpdesk operator you will be required to provide technical support and information to staff within the Western Trust as they roll out a new digital service (Encompass). Full training and induction will be provided. These will be full-time temporary positions lasting a minimum of 3 months. Candidates must be fully flexible as this will be a 24/7 service. These roles are set to begin late December/Early January. Pay rate of £11.67 per hour. MAIN DUTIES & RESPONSIBILITIES Taking phone calls requests and dealing with general enquiries Logging and providing updates on Faults Reporting faults to Third party companies/ monitoring progress Password Resets Windows/Systems Creating E mail accounts and profiles What We Need From You: 5 GCSEs including Maths and English 6 months experience in a Call centre environment ICT knowledge desirable Flexibility around shift patterns What We Will Offer You: Opportunity to work in the public sector Excellent working conditions Inclusion into our company pension scheme Paid Annual Leave Skills: Answering Calls Data Entry Phone Etiquette