Helpdesk Coordinator

A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close-knit team.This is a busy and fast paced position that offers great training and progression opportunities!What's in it for you?· Salary: Up to £28k depending on experience, reviewed after 6 months · Hours: Monday to Friday 8:30am-5:30pm· Great training and progression opportunities · 20 days annual leave plus bank holidays· Free parking· Social outings!Key responsibilities:· First point of contact for incoming calls and services requests received by telephone and email.· Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA.· Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements.· Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand.· Attend training and Health and Safety courses from time to time as directed by the Contracts Manager What the client are looking for:· Good planning and organisational skills and the ability to prioritise own workload efficiently.· Happy working in a fast-paced environment · Excellent telephone manner· Strong communication skills· Working knowledge of MS Office including Excel and Outlook