Helpdesk Administrator

Overview Parr FM has an exciting opportunity for an experienced Helpdesk Administrator to join our team based in Belfast.
The role will work across all sectors including public health and education & private including retail and production.
The company is experiencing a period of new contract wins along with many other changes making now an amazing time to join the Team.
Sales Invoicing Administrator Main Duties: Logging calls from a wide range of clients onto a CAFM system, taking information from emails, customer systems and telephone calls.
Allocating work to engineers and subcontractors in line with company policies and procedures.
Updating client and inhouse CAFM with notes and documents.
Raising purchase orders on CAFM system.
Regular reporting to Helpdesk Team Leader and other members of the management team.
Any other duties as deemed necessary.
Experience: Good working knowledge of CAFM software, Microsoft Office.
Ability to work on own initiative but also to contribute to teamwork/goals.
Personal Attributes: Ability to work to deadlines.
Communicate with internal team members from management to engineers along with a passion for excellent customer service.
Benefits: Company health cash back plan.
Company pension.
Onsite parking.
Life insurance.
Company events.
Competitive salary.
Early Friday finish.
Experience: Customer Service (1 year) Allocating works to engineers (preferred) Facilities management (preferred) **Please note that Parr will not accept cold calls from agencies on this vacancy or any of the companies live vacancies**