Job Description:Health Clinics Booking AdvisorBupa Place, Salford Quays M50 3SPHybrid working (min 2 days pw in the office)Permanent – Full Time37.5 hours per week, shifts between Mon to Fri 8am-6pm£25,000 pa + Fantastic benefits.We make health happen.
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you'll have an opportunity to do work that matters.
Making a difference to the lives of our customers each and every day.
Within this role you will be dealing with both new, repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.How you'll help us make health happen:Taking incoming calls from customers wanting to discuss our range of primary care, MSK and clinic related products.Responding to emails and resolving queries over the phone, taking ownership until resolution.Completing and processing customer bookings, generating revenue in order to hit your monthly target.Actioning changes to client records ensuring all systems are updated in an accurate and timely manner.
Delivering excellent customer service, assisting each customer in booking clinics related products.Key Skills / Qualifications needed for this role:Experience of working in a customer service/sales environment.Understanding of customer service principles and a commitment to service excellence.PC literate with good administrative skills and knowledge of Windows based packagesStrong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels.Ability to adapt to a high achieving sales team, taking responsibility for both individual and team targets.BenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.Bupa Health Insurance as a benefit in kindAn enhanced pension plan and life insuranceSupport with travel costs via a season ticket loan or cycle2work.Discounted access to online gym sessions through GympassVarious other benefits and online discounts Why Bupa?
We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.