Health Care Assistant

Job summary This role is a Health Care Assistant role based in a busy Urgent Treatment Centre in Fleetwood.
Undertaking a range of clinical and administrative duties.
Main duties of the job The post holder will undertake a range ofclinical duties including venepuncture, ECGs, wound care, observations, andapplying plaster of paris to patients with fractures and personal care topatients.The post holder will also contribute toadministrative, reception/floorwalker and housekeeping duties within theservice location.
About us The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does.
Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers.
Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Job description Job responsibilities DUTIESAND RESPONSIBILITIESPost holder willensure prompt reporting of any relevant information regarding patientsincluding observation of progress or deterioration in the patients conditionto the trained staffEndeavour to maintaingood standards of communication both in written and oral formMake entries onpatient records to record clinical interventionsMake entries in theclinical notes using the service areas computer programmes ADASTRA and EMISComplete associateddocuments to accompany specimens using Cyberlab where available and labelspecimensCommunicate withpatients and carers in a polite and pleasant mannerReceive and deliverpatient related information to and from other departments via the telephone/emailsAcknowledge andaccommodate barriers to communication and understanding including speech,hearing, language, and emotionMay be required toencourage patients to comply with programmes of careInitiate emergencyaction when requiredObtain and dispatchspecimens on requestUndertake routineadministration and reception Assist patients usingour self-assessment device (Floorwalker role)Assist in theordering and supplying of materials and equipment stores afterauthorisation by the reception team leader Inform the ClinicalLead of any untoward incidentsTake responsibilityfor the cleaning and stocking of clinical areas Dispose of clinicalwaste in a safe manner for each clinical room Contribute toinfection control measures by adhering to infection control policies/proceduresEducation and In Service TrainingBe fully conversantin all the clinical computer systems used within Fleetwood Urgent TreatmentCentreAttend relevantstudy/induction days, seminars, courses etc.
for individual development and forthe benefit of the service.
Keepup to date with mandatory training.Theabove list of duties and responsibilities is not intended to be fullycomprehensive and may be amended to take account of changing circumstances orrequirements following consultation with the post holder.Where necessary relevant training in the operation of new orunfamiliar equipment, software or procedures will be provided or arranged.ConfidentialityInthe course of your duties, you may have access to confidential informationabout patients, staff or health service business.
On no account must such information bedivulged to anyone who is not authorised to receive it.
Confidentiality of information must bepreserved at all times whether at or away from work.
FCMS has in place a Whistle blowers Policyfor staff wishing to express concerns.DataProtection Act, 1998Carry outany requirements within the duties applicable to the Data Protection Act, 1998.Health and Safety At Work Act, 1974Observeall responsibilities and carry out all duties, whether general to all employeesor specific to the post, relating to Health and Safety in accordance with thePractice and Departmental Safety Policies and any statutory requirements.Clinical & Corporate Governance/QualityAssuranceAllemployees are expected to comply with the clinical and corporate governancearrangements of FCMS.
Every employee is personally responsible for the qualityof the work, and standard of care, which they individually provide.
It is their duty to seek to attain thehighest standards achievable both individually and collectively within theirknowledge, skills and resources available to them.
Outside Employment/Outside InterestsIf youhave other work or outside interests, this must not conflict with your dutiesand responsibilities of your attendance for work as an employee of thePractice.
It is acondition of appointment that you must inform your manager before taking up ofany private practice, work for outside agencies or other employers, other workfor this Practice (including bank work),voluntary work or outside interests you have or propose to have.
This is to ensure there is no question of itcreating a conflict of interest with your NHS duties.
You must also therefore seek your manager'sapproval before taking on any such other work or outside interest at any timeafter entering employment.WorkingTime DirectiveYou arerequired to comply with the regulations governing working time and to anylocally agreed associated arrangements.Harassmentand BullyingThePractice condemns all forms of harassment and bullying and is actively seekingto promote a workplace where employees are treated with dignity, respect andwithout bias.Equal Opportunities In all theforegoing text any reference to one gender whether direct or implied equallyincludes the opposite gender unless specifically stated to be otherwise.Fire TrainingEachmember of the staff has a statutory obligation to attend a Fire Lecture eachyear.
It is the responsibility of eachmember of staff to ensure that they comply with this legal requirement.No Smoking PolicyFCMS has a no smoking policyDisclosure/CriminalRecord (DBS)This post will be subject to enhanceddisclosure under DBS.Disability Confident Employer - As users ofthe disability confident scheme, we guarantee to interview all disabledapplicants who meet the minimum criteria for the vacancyThe organisation is committed to safeguarding andpromoting the welfare of children, young people and vulnerable adults andexpects all staff to share this commitment.
You will be expected to fulfilyour mandatory safeguarding training at the level applicable to this role.
Person Specification Knowledge & Skills Essential Ability to work as a team member Organisation and prioritising skills Good communication skills both written and oral Good Interpersonal skills Basic IT skills Desirable Knowledge of Adastra/EMIS computer systems Personal Qualities Essential Enthusiastic and committed about the role Flexible Willing to work unsocial hours across 7 days 365 days per year Willing to participate in ongoing training Approachable, enthusiastic and positive Team Player Always aims for excellence Ability to prioritise work and work calmly Ability to diffuse difficult situations and deal with difficult members of the public Qualifications Essential Good standard of general education NVQ Level 3 or equivalent in Health Care or working towards Vaccinations Essential Hepatitis B vaccination (we can provide this) BCG (for Tuberculosis) vaccination (we can provide this) Experience Essential Health care work experience Experience of dealing with the general public Desirable Experience of recording ECGs Experience of wound care Experience of working in a GP practice setting / urgent care environment Experience of venepuncture