Due to continued business growth, this is a newly created Head of Technical Account Management role and essentially acts as the interface between the business and the major retailers.
You will look after a mid sized team of Technical Account Managers, build strong relationships with customers (including managing 1 retailer account directly), and be the point of escalation for any issues.
Ultimately, this is a hands on, but strategic, role ensuring that the product supplied is of the best quality, in line with the company vision and complying with customer requirements.
So why join?
This is a very interested role that essentially sits at the intersection of Technical, Commercial and Supply Chain where you will get exposure to lots of different stakeholders both internally and externally.
Join a well established business with the infrastructure of a large business but with the look and feel of a smaller, agile business that are innovating and at the forefront of the industry.
Genuine career progression opportunities both in the UK, wider EMEA and globally.
Competitive salary with excellent company benefits including healthcare and bonus scheme.
If you are doing a combined Factory Technical Management and Technical Accounts role, this could be a great opportunity to more into a more commercially driven role away from the day to day in the factory.
Topline, you will be responsible for: Act as a point of escalation to sole any customer issues, making sure there are strong outcomes for the business, suppliers and customers.
Develop strong working relationships with customers and internally, with commercial counterparts.
Facilitate retail customer visits to growers/packhouses.
Oversee preparation of management reports for internal leadership, suppliers and customers.
Be a lead in food safety, social and environmental - working with commercial and marketing around crisis management plans and customer communications.
Working with teams to reduce quality complaints, driving a consistent culture of quality.
Manage the department budget Working with the R&D team across innovation and R&D.
Continuous improvement initiatives, looking at KPIs and data to drive decision making.
Recruitment, onboarding, development and retention of your department.
We are looking for: Senior leadership experience as a Head of Technical Accounts or Senior Technical Account Manager within a relevant industry - (fruit preferred but wider food industry considered) Experience of people management Pragmatic approach, identifying risks and solution focussed course of action Strong food safety and product integrity knowledge Strong communication skills, able to adapt to different teams both internally and with customers/suppliers A commercial mindset, with an understanding of how Technical, Commercial and Supply Chain works.
For a confidential discussion, please contact Daniel Bowes at Radar Recruitment.