Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms.
With presence in the UK, the USA, South Africa, Australia, and Europe, Connex is rapidly expanding to other territories and continually bringing on new customers.
My place in the company:As Head of SIP at Connex, I have worked closely with many individuals, which has been extremely beneficial in allowing me to immediately pick up large projects and build a team of specialist engineers.
My projects have included implementing platform-wide geo-redundant voice switching systems and carrier management systems, allowing Connex to maximize their substantial carrier and voice service portfolio.
I lead a growing team of numbering and carrier interworking engineers, ensuring that voice and related traffic is balanced across our platform and that we comply with all relevant national telecommunications regulations, including ISO27001, ISO9001, HIPAA, MiFID, PCI DSS, and NICC regulations.
In addition to larger projects, I consistently engage with new carriers in the IP Voice, SMS, and social-enabled services sectors, performing interworking testing and onboarding them into our ever-growing estate.
My day-to-day responsibilities include leading my team of engineers, providing input on potential carrier interworking issues, building and setting up new international routing dial plans based on Least-Cost Routing, implementing new voice edge-nodes to balance traffic, and engaging with customers on escalated issues requiring specialist input.
Pertinent Skillsasterisk, bash, bgp, carrier relations, compliance, containerisation, cron, datacentre management, debian, disaster planning, disaster recovery, distributed infrastructure, dns, docker, firewalls, foss, git, github, hipaa, html5, hypervisors, interconnects, ipv4, ipv6, iso27001, iso9001, kamailio, leadership, linux, load balancers, mifid, mpls, mysql, network capacity planning, network infrastructure, network management, networking, noc operations, opensips, ospf, pbx, pci dss, php, php7, proxmox, rtp, server management, sips, source control, srtp, ssh, team building, team management, telecommunications, virtualisation, vlan, vmware, web application firewalls.
Company InfoConnex One
connexone.co.uk
Manchester City Centre, UK
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