Head of Products - Loans (12-Month FTC) Location(s): London / Chester / Manchester
Hours: Full-Time
Duration: 12-Month Fixed-Term Contract
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Salary Range: £121,023 - £142,380
Job Description Summary: Leads a brand, product, channel or function, shaping operating models, influencing key stakeholders and contributing to broader strategic planning and business decision making by providing insight, control and thought leadership.
About this opportunity: You'll be Head of Product, a key part of our Leadership team within the Unsecured Personal Loans & Affordability Business. Together we manage the largest unsecured personal loans business in the UK, across Lloyds, Halifax, BOS, and MBNA brands. Leading a team of 15 Product specialists, you'll be accountable for product management and development, the customer outcomes, and the end-to-end journeys across the lifecycle of the loans, representing more than 1m customers.
What does the job entail? Managing the risk profile and control environment for the portfolio, delivering risk reduction activity to achieve our residual risk targets and enhance our controls. Awareness of the regulatory landscape and proactively respond to any regulatory change including Consumer Duty developments. Championing the Customer agenda and driving action from customer insight and continuing to embed Consumer Duty. Managing external vendor/supplier relationships navigating commercial agreements and service levels. Setting and delivering the Product Strategy and Target Operating Model to enable delivery of the commercial plan. Working with the Platform to define and prioritise product roadmaps as well as the shaping, design and delivery of product changes. What you'll need: Experience in building and leading inclusive collaborative team cultures and a desire to actively drive your own as well as the team's development and talent pipeline. Strategic thinking with a passion for creating outstanding customer experiences. Awareness of latest technology and digital solutions to meet our customer's needs. An intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks. Prior experience of product management including the delivery of financial, strategic metrics, credit, risk and client experience metrics. Highly motivated, self-starter with ability to identify tactical and strategic improvement opportunities, informed by both internal performance metrics and broader industry and market insight. Experienced leader able to distil often complex problems into easy to understand outcomes and lead their team to success, delivering business results through others by coaching, training & developing. Commercial skills, being able to set out and make trade offs for the best outcome. Ability to Communicate, present and influence effectively at all levels of the organisation, including the Group Executive Committee (GEC). Utilises customer and market insights, in collaboration with propositions and platform teams, to make strategic recommendations at a senior level. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's exciting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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